Customer application domains
Use a domain you control for the customer-facing Vida application. Vida must be able to serve the domain over HTTPS before customers use it. Reseller administrators can manage registered application domains from Vida. API integrations can use the White-label domains and embedded access guide.Embedded application
Resellers can place the complete Vida application inside their own product. Your backend verifies the customer and user, generates a one-time authentication token, and your frontend loads/app/embed on the Vida domain.
See Embed the Vida app for the complete security and onboarding flow.
Branding and customer defaults
Available reseller settings can control customer-facing identity, navigation, onboarding defaults, and enabled product experiences. Configure only the options available in your reseller account and verify the result from a downstream customer account—not only from the reseller administrator view. Agent behavior still belongs to each Agent’s staging and publish lifecycle. Do not use account branding settings as a substitute for Agent instructions, functions, voices, or reporting fields.Communications and billing
Depending on your agreement, Vida can support reseller-specific phone, SIP, email, and billing arrangements. These can affect routing, compliance, and customer charges. Confirm the intended ownership model with Vida before moving a production number, domain, SIP route, or billing account.Launch checklist
- Verify the domain, certificate, login, logout, and account-switching behavior.
- Test a downstream customer’s actual navigation and permissions.
- Verify email, calling, messaging, and notification links under the white-label domain.
- Confirm support, privacy, legal, and billing links point to the intended destinations.
- Test one complete customer onboarding and Agent publish flow before wider rollout.