Skip to main content
Use the Agent embed to let website visitors call or chat with one published Vida Agent. This is different from embedding the complete authenticated Vida application.

​
Add the embed

Replace AGENT_USERNAME with the selected Agent’s published username.

​
Configure the button

  • data-target is required and identifies the published Agent username.
  • data-type is required and must be call or chat.
  • data-number is optional. On supported mobile devices, it can send a call through the phone dialer instead of browser voice.
Style the button with your own CSS. Keep the data-vida-button attribute so the embed script can attach the intended behavior.

​
Test before launch

  • Confirm the Agent username and live configuration.
  • Test call and chat separately when you expose both.
  • Verify microphone permission and browser behavior.
  • Test desktop and mobile layouts.
  • Inspect the resulting conversation and reporting values.
  • Confirm escalation, transfer, and external actions.
If you need authenticated customers to manage Agents and settings inside your product, use Embed the Vida app instead.