SIP from Your Agent

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Route format

{domain-or-ip}:{port};transport={tcp-or-udp};proxyAddress={domain-or-ip}:{proxy-port}

• Domain or IP: Required destination used in the SIP request.
• Port: Optional signaling port; normally 5060 when omitted.
• Transport: Optional tcp or udp; normally udp when omitted.
• Proxy address: Optional network destination that receives the request on behalf of the SIP domain. It can include its own port.

sip.example.com
sip.example.com:6000;transport=tcp
sip.example.com;proxyAddress=proxy.example.com
sip.example.com;transport=tcp;proxyAddress=proxy.example.com:6000

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Add and verify a route

1. Read all current outbound routes.
2. Confirm the exact destination, port, transport, and proxy with the receiving provider.
3. Add the narrowest intended route without replacing unrelated entries.
4. Read the complete list again.
5. Place a representative outbound call.
6. Verify caller identity, destination, audio, and transfer behavior.
7. Inspect Vida logs and the provider’s SIP trace.