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Use Zapier to connect a Vida Agent with CRMs, ticketing systems, databases, and thousands of other applications.

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Supported Zapier Triggers and Actions

  • Agent Request: Triggered by your Agent during a live conversation. Use it with an Agent Response action when the Zap must return a result to the Agent. See the Zapier function.
  • New Contacts: Triggers when a contact is added or updated, making it possible to keep another system in sync.
  • New Conversations: Triggers when a new conversation is completed. This allows you to take action based on the full details of the conversation.
  • Incoming Conversations: Triggers before your agent responds to a new conversation. This enables you to prepare or log incoming communication in real-time.
  • Inject Context: Action to provide your AI agent with additional context about a caller. This can enhance the interaction by ensuring the agent has all necessary information.
  • Outbound Call: Action that allows a Zap to initiate an outbound call from your AI agent.
  • Outbound SMS: Action that allows a Zap to initiate an outbound SMS text message from your AI agent.
  • Agent Response: Returns a Zap outcome to the Agent that initiated an Agent Request. See the Zapier function.
Visit the Vida Zapier app to inspect the currently available triggers, actions, and templates.