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Connect Vida Agents to the systems they need to complete work. Choose the narrowest integration that reliably supports the workflow:
  • use a native app for a supported service such as Google Calendar
  • use Zapier to connect to thousands of other applications
  • use an Agent function when the Agent must take a specific action during a conversation
  • use the Vida API and webhooks for a custom integration
  • use a Computer Agent when the work requires a browser, files, tools, or a multi-step operational workflow
See Choose the right integration approach for a comparison of apps, functions, webhooks, Zapier, helpers, Computer Agents, and Canvas.

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Set up an integration

Open Integrations in Vida and select the service you want to connect. Complete its authorization or configuration flow, then test the exact action the Agent will perform before publishing the Agent. Available integrations can vary by account. The Integrations screen is the source of truth for what can be connected directly.

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Native integrations

Native integrations provide a prepared connection and Agent actions for a supported system.

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Google Calendar

Connect Google Calendar so an Agent can check availability and schedule appointments without double-booking.

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Zapier

Use Zapier to connect Vida to thousands of CRMs, ticketing systems, databases, and other applications. See Use Vida with Zapier for supported triggers and actions. Zapier

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Industry integrations

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Cox Auto XTime

Connect XTime so an automotive Agent can help customers schedule and manage service appointments across supported communication channels. Contact your Vida representative to confirm availability and setup requirements. Cox Auto Logo

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Cox Auto VinSolutions

Connect VinSolutions so an automotive Agent can work with leads and contacts while handling customer conversations. Contact your Vida representative to confirm availability and setup requirements.

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Athena Health

Connect athenahealth so an Agent can assist with supported patient scheduling workflows. Contact your Vida representative to confirm availability and setup requirements.

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Use Case Examples

Common integration patterns include:
  1. Syncing with CRM: Automatically log new conversations and customer interactions in your CRM, ensuring that your sales and support teams have up-to-date information.
  2. Ticketing System Integration: Create tickets in your helpdesk software for every incoming conversation, allowing your support team to address issues promptly.
  3. Context injection: Provide relevant customer or case context before the Agent responds.
  4. Operational handoff: Ask a Computer Agent to update a system, research a case, or complete a prepared helper after a conversation.