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A public Agent profile gives customers a web destination for supported voice and chat interactions. Open the Agent’s sharing settings and copy its public profile URL. The URL uses the Agent’s configured username, for example: https://vida.io/agentName Test the link while signed out before sharing it. Confirm the correct Agent appears, its greeting is appropriate, and every function intended for web conversations behaves correctly. The capabilities available from a profile depend on the Agent’s published configuration and the channel being used. Do not assume every phone- or SMS-specific behavior applies to a web conversation.

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You can link to the profile from a website, email, customer portal, or campaign. To keep the interaction on your own site, follow the Agent embed guide. Review the link after changing the Agent username, configuration, or public availability.